Log In | NDAX® — Sign In to Your Canadian Crypto Hub (2026)
Accessing your NDAX (National Digital Asset Exchange) account in 2026 is built on Canada's leading security standards. As a fully regulated platform (CIRO & FINTRAC registered), NDAX uses a multi-factor authentication (MFA) approach to ensure that your digital assets—stored largely in institutional-grade cold storage—remain accessible only to you.
1. Official Web Login Process
To sign in via a web browser, follow these steps to ensure you are on the official, secure platform:
- Navigate to the Source: Go directly to ndax.io and click "Log In" or go to the secure portal at
portal.ndax.io/auth/login. - Enter Credentials: Input your registered email address and your secure password.
- Two-Factor Authentication (2FA): * NDAX mandates 2FA for all users. Enter the 6-digit code from your authenticator app (e.g., Google Authenticator or Authy).
- Security Tip: If you receive an unsolicited 2FA request, do not enter it; change your password immediately and contact
support@ndax.io.
- Confirm Session: For new devices or IP addresses, you may be required to click a confirmation link sent to your registered email address before the login is finalized.
2. Signing In via the NDAX Mobile App
The NDAX app (available on iOS and Android) is optimized for the "on-the-go" Canadian trader.
- Biometric Login: In 2026, you can enable FaceID or TouchID for a faster, encrypted sign-in experience.
- Notifications: The app will send immediate push notifications for every login attempt, including the time and IP address, providing a real-time "paper trail" of account access.
3. Login Troubleshooting & 2FA Recovery
If you are locked out or your codes aren't working, use these 2026 recovery protocols:
| Issue | Resolution |
|---|---|
| 2FA Code Not Working | Most 2FA issues are due to time desync. On Android, go to Google Authenticator Settings > Time correction for codes > Sync now. On iOS, ensure Settings > General > Date & Time is set to "Automatically." |
| Forgotten Password | Click "Forgot Password" on the login screen. You will receive a reset link. Note: Withdrawals are temporarily locked for 24 hours after a password reset. |
| Account Locked | Entering the wrong credentials four times will lock your account for 15 minutes. Wait for the timer to expire rather than attempting more logins. |
| Lost 2FA Device | Click "Reset 2FA" on the login page. You will undergo a live video verification (via partner Sumsub) where you must record yourself speaking digits shown on the screen to prove your identity. |
4. Security Highlights for 2026
- Withdrawal Timer: NDAX implements a short waiting period for withdrawals immediately following a new login. This is a buffer to give you time to react if you receive a login alert you didn't initiate.
- SOC 2 Type II Certified: Your data and funds are managed under the highest benchmark for operational integrity in the fintech world.
- Cold Storage Partnership: NDAX partners with Ledger Vault, ensuring that the majority of digital assets are held offline and protected by USD $5 million in insurance.